The company did not help us at all with any of our issuesįirstly it's important to make clear that when you book this property, they require you to send a £300 deposit through a third-party app called Stripe which I had never heard of, and I felt I couldn't write this review until I knew the deposit had been returned safely. I just wish they would return my fees I don't trust this company one bit and looking at previous reviews I know why. I don't know what kind of agency they are or how my stay will be but I am concerned from the onset that the complaints team have not returned my call either or replied to my several emails. Iv tried to call them and again no response. I had some really awful personal this week and even then they did not agree to a free cancellation. Also the fees they are charging are £750 for 3 nights (clearly an error in pricing) but the following week and subsequent weeks its £630 for 3 nights for 7 people. In addition even though it's a residential area they say no car parking is available. I thought I was hiring the house and not room by room. It is a 4 bedroom house so I don't understand why the need to charge for additional persons like you would do at a hotel. I have a property booked with helloguest using in Streatham next week, I booked for 7 people but was told I had only booked for 2 people. then we will be going to court Booking code: DJLFXH Booking number: 140056689 Yours disapointed Mr. I TRIED to send email with photos of damage but it kept coming back FAILED TO SEND.NOT happy at all. Customer service tel number never answer and we left a message that has not been returned. There is damage to the landing ceiling next to the smoke detector and a damaged 3 point plug socket in the kitchen, just so you don't think we did these things, The hairdrier is not here either.the waist bin in the bathroom was full of rubbish and empty crisp packet under our bed. and just wanted to let you know that there are 3 pillow cases missing from the upstairs bedrooms and there is damage to the bedroom walls caused by the handles hitting the walls, and the shower has its small screen door taken off and just resting against the toilet wall. Hello, we just got into the holiday home at 95 Scotch street Whitehaven CA28 7NS.

Hello guest 2